At Flowers Uxbridge, we take great pride in being your trusted local florist, serving households and businesses throughout Uxbridge and the surrounding areas. We are dedicated to delivering the freshest flowers possible, ensuring your arrangements arrive in beautiful, pristine condition. Our commitment to excellence means you can order with complete confidence, knowing your satisfaction is our top priority.
Your flowers should always arrive fresh and in perfect condition. In the rare event that your delivery arrives damaged or not as described, please notify us within 24 hours of receiving your order. Kindly retain all the packaging and, if possible, take clear photos of the damaged product for our records. This allows us to assess the situation promptly and ensure we provide the appropriate resolution according to our fresh flowers guarantee in Uxbridge.
We guarantee the freshness of our flowers for a minimum of 5 days from the delivery date, provided they are cared for according to the care instructions included with every order. If you believe your flowers have wilted or declined in quality sooner than expected despite proper care, please contact us within this period. Our team will happily investigate and work with you to resolve any concerns regarding the freshness of your flowers.
At Flowers Uxbridge, your satisfaction means everything to us. Should your flowers arrive damaged, not as described, or fail to meet our freshness guarantee, you may be eligible for the following options:
Our goal is always to rectify any issues to your complete satisfaction. Refunds and replacements are processed promptly once we have received all relevant information pertaining to your complaint.
We are committed to addressing all feedback, positive or negative, as swiftly and courteously as possible. If you have a complaint about your flowers or the service received, please contact us within 5 days of your delivery. Clearly describe the issue in as much detail as possible, including your order number and the date of delivery. Where applicable, photographs can greatly assist us in resolving your complaint efficiently.
Our customer service team will review your complaint thoroughly and work with you to find an appropriate solution, whether this be a replacement, refund, or another suitable outcome. We value every customer and strive to continuously improve our services based on your feedback.
As a leading florist in Uxbridge, we are proud of the trust and loyalty we have built with our clients—from individuals surprising their loved ones to local businesses celebrating milestones. Your satisfaction is our commitment, backed by our robust returns, refunds, and complaints policy. We thank you for choosing Flowers Uxbridge and look forward to delighting you with our fresh flower deliveries for every occasion.
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