Thank you for choosing Flowers Uxbridge for your online flower delivery needs. These Terms & Conditions are designed to give you clear guidance about your rights and obligations when purchasing flowers from our website. They apply to all orders placed with Flowers Uxbridge across Uxbridge and the surrounding areas.
In these Terms & Conditions: "We", "us", or "our" refers to Flowers Uxbridge, as the operator of this website and provider of flower delivery services. "You" or "your" refers to the customer purchasing our goods or services. "Goods" refers to floral products, arrangements, and other items offered for sale on our website. "Services" refers to our delivery and related customer services.
2.1. By placing an order on our website, you are making an offer to purchase goods subject to these Terms & Conditions. All orders are subject to acceptance and availability.
2.2. Once your order is received, you will be sent an automated email acknowledgement confirming receipt of your order. Please note, this does not confirm acceptance of your order.
2.3. We reserve the right to accept or decline all or part of your order for any reason, including lack of stock, issues with your payment, detailed information provided by you, or concerns about misuse of our service.
2.4. Your order will be processed only once we have received full payment and confirmed availability of your chosen flowers or arrangements. We will notify you if any item you ordered is not available, and you will have the option to receive a substitute, await restocking, or receive a refund.
2.5. You are responsible for ensuring that all details provided for the delivery, including the recipient’s name, address, and any specific instructions, are accurate and complete. We are not responsible for errors due to incorrect information supplied by you.
3.1. All prices on our website are stated in Pounds Sterling (£ GBP) and include VAT where applicable. Delivery charges are specified at checkout and may vary depending on location or service selected.
3.2. We accept payment by credit or debit card and other payment methods as indicated during the checkout process. By providing payment information, you confirm that you are authorised to use the chosen payment method.
3.3. Payment is required in full at the time of order. Your order will not be processed until payment has been successfully received and cleared.
3.4. We reserve the right to cancel orders where payment cannot be obtained or where the payment is suspected of being fraudulent or unauthorised.
4.1. Flowers Uxbridge delivers throughout Uxbridge and the surrounding areas. We will make every effort to deliver your order on your requested date, but delivery times are estimates and not guaranteed unless explicitly stated at checkout.
4.2. Please ensure someone is available to accept the delivery at the specified address. If no one is available, we will attempt to leave your order with a neighbour or in a safe, secure location at our discretion. A delivery notification will be left when possible.
4.3. Some deliveries, especially to certain parts of Uxbridge or outlying surrounding areas, may be subject to longer delivery times or additional charges, which will be outlined before you confirm your order.
4.4. We are not liable for delivery failures due to incorrect or incomplete addresses or if the recipient is unavailable at the time of delivery.
5.1. All products are subject to availability. In the event any element of your chosen arrangement or bouquet is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style. We will endeavour to inform you of any such substitutions before dispatching your order.
5.2. Seasonal and supply factors may affect flower colour, variety, or packaging. While we aim to match the images and descriptions on our website, slight variations may occur.
6.1. You have the right to cancel or amend your order by contacting us. However, as flowers are perishable, we require at least 24 hours’ notice prior to the scheduled delivery date for a full refund or order amendment. Cancellations after this time may not be eligible for a refund as preparation for delivery may have commenced.
6.2. To cancel or make changes to your order, please provide your order number and clear instructions about the changes required.
6.3. If you need to change the delivery address or recipient’s details, please do so as early as possible. We cannot guarantee successful amendments if notified less than 24 hours before the scheduled delivery.
6.4. For personalised or customised arrangements, cancellation may not be possible if the creation process has already begun.
7.1. Due to the perishable nature of flowers, returns are generally not accepted except for damaged, faulty, or incorrect goods. Please inspect your delivery on arrival and notify us of any problems within 24 hours. Photographic evidence may be required to process a claim.
7.2. If your order is deemed unsatisfactory due to damage or an error on our part, we will resolve this by offering either a replacement, credit note, or refund, at our discretion.
7.3. Your statutory rights are not affected by this policy.
8.1. Special offers, vouchers, and promotional discounts may be offered from time to time on our website. These are subject to availability and any specific terms may override these general Terms & Conditions.
8.2. Only one promotional code may be used per order. Offers are non-transferable and have no cash alternative.
9.1. You agree to use our website and services lawfully and not to use our site for fraudulent or unlawful activity.
9.2. You must be at least 18 years old to place an order. By ordering on our site, you confirm you meet this requirement and warrant that all provided information is accurate and complete.
10.1. Flowers Uxbridge will not be liable for any indirect, consequential, or special loss or damage resulting from the supply or non-supply of goods or services, or their use by the customer.
10.2. While we strive to provide the highest standard of floral arrangements and efficient deliveries, we cannot guarantee the longevity of flowers once delivered, as this is affected by conditions outside our control (e.g. care provided by recipient, temperature, environment).
10.3. Our full liability for any claim in relation to an order is strictly limited to the value of the goods charged to the customer, including any applicable delivery charges.
11.1. All content on our website, including text, photos, and designs, are owned or licensed by Flowers Uxbridge. All rights reserved. No content may be copied, reproduced or used without our written permission.
12.1. Your privacy is important to us. We treat your personal data according to current UK Data Protection laws. Please see our Privacy Policy for more information about how we use and protect your personal information.
13.1. These Terms & Conditions and any disputes or claims arising in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these terms.
13.2. If any provision in these Terms & Conditions is deemed unlawful, void or unenforceable, this shall not affect the validity and enforceability of any remaining provisions.
14.1. We reserve the right to amend these Terms & Conditions at any time. Any changes will be updated on this page, and your continued use of our website signifies your acceptance of the revised terms.
15.1. If you require further clarification about these Terms & Conditions or have any concerns regarding your order or delivery within Uxbridge or the surrounding areas, please contact our customer service team using the details provided on our website.
15.2. These Terms & Conditions apply to all Flowers Uxbridge customers located within Uxbridge and the surrounding region. By placing an order for online flower delivery, you are agreeing to abide by these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 163 High St, Uxbridge, London, UB8 1SN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Uxbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Uxbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
